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Return Policy

Before you can return any product you must obtain a Return Authorization Number.

• To qualify for a RETURN AUTHORIZATION NUMBER, the product(s) must be in a like-new, 100% resalable condition.
• It is the responsibility of the consumer to return the product to our warehouse within 30 days of the date of the order.
• For an entire case of product to be accepted as a return, the case must be unopened and in its original condition with no damage.
• Returned products are shipped at the customer's expense.
• There is no refund on the original shipping costs.
• All requests for a Return Authorization Number must be made within 7 days from the customer’s receipt of the package or such requests shall not be honored.
• Returns which are postmarked within 7 calendar days of the customer’s receipt of the package will be charged a 15% restocking fee.
• Returns which are postmarked more than 7 calendar days will be charged a 25% re-stocking fee.
• We reserve the right to deny any credit if product or case appears to have been opened, damaged, or the integrity of the product or case is otherwise in question.

If you meet the criteria listed in the above Return Policy, contact us at 1-866-321-4684 to obtain a Return Authorization Number

When returning merchandise, you must follow this procedure:

1. Include a brief letter which clearly states all of the following information:
• Return Authorization Number
• Name
• Address
• Daytime Phone Number
• E-mail address, if you have one
• Photocopy of your Invoice
• Reason for returning the product(s).
• Indicate whether you would like a refund* or an exchange.

Please note: Refunds will be processed in the same method of payment, for example, an order charged to a credit card will be credited to the same credit card. Refunds will be processed within 10 days of our receipt of the product(s) in a like-new, 100% re-sellable condition. *Refunds will be given for merchandise only. Shipping & handling charges will NOT be reimbursed

2. Package the product(s) securely in a quality container, and securely affix the letter containing all of the information listed in #1, above.
3. Ship the package “insured” to the address set forth below:

United States Postal Service Only:
Century Foods Distribution Center
Attn: Returns – Protein People
1357 Hoeschler Drive
Sparta, WI 54656

*We are not responsible for lost or damaged items being returned to us. Credit can only be given if merchandise is received in like-new condition.